Refund policy

Return & Refund Policy

Thank you for shopping at VAHORA, IJJUM (operated via http://t0h931-bg.myshopify.com/). We take great pride in the quality of our mattresses, duvet sets, and pillowcases. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Period

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the conditions outlined below depending on the product category.

2. Product-Specific Return Conditions

Duvet Sets & Pillowcases

  • Items must be unused, unwashed, and in the same condition that you received them.

  • Items must be in their original packaging with all tags attached.

  • Items showing signs of use, washing, pet hair, or odors will not be eligible for a refund.

Mattresses

  • Due to hygiene and health regulations, mattresses that have been opened, unsealed, or removed from their protective plastic packaging cannot be returned unless they arrive defective or damaged.

  • If your mattress arrives damaged or defective, please contact us immediately upon delivery with photos or video proof.

3. Non-Returnable Items

Certain types of items cannot be returned:

  • Personal care or hygiene products that have been unsealed.

  • Gift cards.

  • Clearance or sale items marked as "Final Sale".

4. How to Initiate a Return

To start a return, please contact us first at:

Please include your order number, item details, and reason for return in your email. If your return is accepted, we will send you instructions on how and where to send your package.

Return Address: VAHORA, IJJUM

45 Arandt Rd, Exford VIC 3338

Australia

Note: Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., defective, damaged, or incorrect item received).

  • Shipping Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of original shipping (if applicable) may be deducted from your refund.

6. Damages and Issues

Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Refunds Process

  1. Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  2. Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

  3. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [email protected].

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

9. Contact Information

For any questions regarding our Return & Refund Policy, please reach out to us: