Shipping policy

Shipping Policy

Thank you for visiting and shopping at VAHORA, IJJUM (http://t0h931-bg.myshopify.com/). Following are the terms and conditions that constitute our Shipping Policy for our mattresses, duvet sets, pillowcases, and bedding accessories.

1. Processing Time

Standard Orders (Duvet Sets & Pillowcases): All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Large & Heavy Items (Mattresses): Mattress orders may require an additional 1 to 2 business days for specialized freight handling and dispatch.
You will receive a notification email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on item weight, dimensions, and delivery location.

Estimated Delivery Times

Category	Standard Shipping Time	Express Shipping Time
Pillowcases & Duvet Sets	3 – 7 Business Days	1 – 3 Business Days
Mattresses & Large Bedding	5 – 12 Business Days	Freight Handling (Contact Us)

Please note: Delivery times are estimates provided by courier partners and may be subject to delays due to peak seasonal volume, weather conditions, or remote locations.

3. Oversized Item Shipping (Mattresses)

Because mattresses are bulkier than standard parcel shipments:

Delivery Method: Mattresses are delivered via standard ground freight services or specialized courier partners.
Delivery Location: Standard delivery is curbside or to the front door / ground level of your building or residence. Couriers are generally not authorized to carry mattresses upstairs or inside bedrooms.
Signature Required: Most mattress deliveries will require a signature upon arrival. Please ensure someone is available at the provided delivery address.

4. Shipment Confirmation & Order Tracking

Once your order has dispatched from our warehouse, you will receive a Shipment Confirmation email containing your tracking number(s).

Tracking links typically take 24 to 48 hours to activate and display updated scan status.
You can check the progress of your shipment at any time using the tracking link provided in your email or via your customer portal on our site.

5. Incorrect Shipping Information & Address Changes

Please verify your delivery address carefully when placing an order.
We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us immediately at [email protected]. Once an order has been processed or dispatched, address changes may incur courier redirection fees or may not be possible.

6. Damages, Lost Packages & Delivery Issues

Damaged in Transit: If your package arrives visibly damaged, please inspect the contents, take photos/videos of the box and product, and contact us within 48 hours of delivery at [email protected].
Lost or Missing Packages: If your tracking indicates that your package was delivered but you have not received it, please check around your property and with neighbors first. If it is still missing, email us so we can open a courier investigation on your behalf.

7. International Shipping & Customs/Import Duties

Depending on your location and store configuration, international orders may be subject to import duties, taxes, and customs fees levied by the destination country once the shipment arrives.
VAHORA, IJJUM is not responsible for these extra charges. All customs fees, duties, and taxes are the sole responsibility of the customer.